Shipping policy
Shipping Policy
1. Order Processing
All of our products are made to order., which does mean that there is an estimated timescale of 3-5 business working days for this your order to completed.
Once completed your will be notified once your garment has been dispatched.
Any time taken for your chosen delivery method is in addition to our order processing time.
2. Shipping Options and Delivery Costs
Once your order has been completed in our studio it will be shipped by the option chosen by you at checkout.
We are currently only able to ship within the UK.
We offer:
- Royal Mail Tracked 24 at £3.95, which we estimate takes 1-2 business days once dispatched
- Royal Mail Tracked 24 at £2.95, which we estimate takes 2-3 business days once dispatched
- Free delivery on orders over £50. These will be sent using Royal Mail Tracked 48.
3. Delivery Addresses
Please ensure that your delivery address is accurate and complete at the time of ordering.
We may not be able to modify your shipping address once an order has been placed.
If you need to make a change, please contact us at hello@thebettermess.com as soon as possible and we will endeavour to accommodate your request, though this cannot be guaranteed.
The Better Mess is not held liable for non-delivery, loss, or delay arising from an incorrect address provided by the customer.
We are not able to ship to P.O. boxes.
4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this to monitor your delivery at any time.
5. Failed Deliveries Returned to The Better Mess
If a parcel is returned to us as undelivered due to an incorrect address, failure to rearrange delivery, or refusal of delivery, we will in the first instance try to get in contact with you to re-arrange delivery.
We reserve the right to charge for re-delivery.
6. Damaged and Missing Items
We will do everything within our control to make sure your order arrives looking wonderful. However, if your order arrives damaged or with missing items, to help us rectify this please:
• Note any visible damage on the carrier’s delivery record at the time of receipt.
• Contact our us within 48 hours of delivery by email hello@thebettermess.com
• Retain all packaging materials until the matter is resolved, as these may be required for a carrier claim.
• Provide photographic evidence of damage where possible.
It is important for this to be reported within 48 hours to allow us to contact the carrier, as claims made outside of this timeframe may be more difficult to pursue.
Claims for damage or shortage cannot be guaranteed.
7. Lost Parcels
A parcel is considered lost if it has not been delivered within 10 working days from the date of dispatch.
If your parcel has not arrived within this timeframe and tracking shows no activity, please contact our office. We will raise a claim with the carrier on your behalf. Please note that carriers require a minimum period to elapse before a parcel can be declared lost, and investigations can take time to complete.
8. International Orders
We do not currently ship internationally. All orders must be placed for delivery to a UK address.
9. Delivery Timescale Disclaimer
All delivery timescales stated are estimates provided by the carrier and are not contractually guaranteed.
10. Returns, Refunds & Exchanges
For full details on how we deal with returns, refunds and exchanges, please read our Refund Policy for full details
11. Contact
If you have any questions about this shipping policy, or about a specific order, please contact us:
The Better Mess
Email: hello@thebettermess.com